Terms of Sales
Article 1: object
These General Conditions of Sale (hereinafter "GTC") apply to all orders placed on the Site. They constitute the contract binding the Seller to any person placing an order on the Site (hereinafter the "Buyer" or "You"). Only consumers can place an order on the Site. The Seller does not authorize professionals to place orders on the Site in order to resell the Products. By placing an order on the Site, you are deemed to accept the terms of the GTC. If you do not wish to be subject to these Terms and Conditions, you may not place an order on the Site. The Purchaser must be legally capable (over 18 years of age, not incapacitated or an emancipated minor).
These Terms may be modified at any time by the Seller. These changes will not apply to orders being processed but to any new orders placed on the Site. We invite you to review these Terms before any new order placed on the Site.
These Terms are permanently accessible at the following address: https://palenzo.com/cgv
We invite you to print a copy of these Terms and Conditions and / or to register a copy.
Article 2: Characteristics of the proposed products
The products offered are those listed in the catalog published on the Site. The products offered for sale on the Site comply with the legislation and standards applicable in France. The photographs and texts illustrating the products offered by the Site are as faithful as possible but can not ensure a perfect similarity with the proposed product. Consequently, the Seller's responsibility can not be engaged in case of error or omission in one of these photographs or texts.
Article 3: Order procedure
The Buyer who wishes to buy a product must obligatorily follow the following procedure:
• Fill out the identification form on which he will indicate all the requested details, • Fill out the online order form giving all the references of the chosen products or validate its "Basket" of products,
• Fill in your payment information: any order placed on the Site must be paid online,
• Validate your order after having checked it. We draw your attention to the fact that it is Your responsibility to check the completeness and conformity of the information You provide to us when ordering, in particular regarding the delivery address. We can not be held responsible for any data entry errors and consequences (eg delays or delivery errors). You are informed that any costs incurred by the Seller as a result of such an error would be your responsibility (for example for the return of the order).
Any order placed with the Seller will be confirmed as soon as possible by email, along with the withdrawal form also available online in the "Contact Us" section of the Site.
The sale will be deemed concluded on the date on which the Buyer receives the acknowledgment of receipt of his order by email.
Article 4: Price - Methods and means of payment accepted
The prices of the products offered on the Site are the prices including VAT in Euros taking account of the VAT applicable for a delivery in Metropolitan France or abroad on the day of the order. These prices do not include postage and packing. These are calculated according to your order and are communicated to You before You validate it. The Seller retains the right to modify its prices at any time, it being understood that the price appearing on the Site on the day of the order will be applicable only to the Buyer.
To settle your order, You have all the payment methods offered during the final validation of the order form:
• Bank card,
An order paid by credit card (Visa, Carte Bleue, MasterCard, Paypal) will be charged immediately by our bank.
By validating the purchase order, You guarantee that we have the necessary authorizations to use the method of payment that you have chosen. We certify that credit card details are encrypted using the SSL (Secure Soket Layer) protocol, and never pass unencrypted over the network. Payment is made directly to the bank.
Article 5: Delivery
We undertake to deliver the goods ordered on the site palenzo.com within the time, expressed in hours or working days (example: an indication of 72 hours is 3 working days), which will be displayed in the summary of your order. The delivery time runs from the receipt of your payment. In case of exceeding the delivery deadline of more than seven days, not justified by a case of force majeure, you can request the resolution of the sale under the conditions provided for in Article L.114-1 of the Code de la consumption and obtain reimbursement of sums already paid.
During sales periods and other promotions, delivery times may be extended. Products temporarily unavailable will be specified by e-mail and you will also be notified of the waiting time. In the case of delivery by UPS or COLISSIMO, if the parcel can not be delivered due to absence, the parcel will be placed in a parcel relay of the network closest to the delivery address and, in this case, The buyer will be informed by SMS or email.
The products are delivered to the address indicated during the order process
- FOR METROPOLITAN FRANCE (COLISSIMO SUIVI): THE AMOUNT OF SHIPPING COSTS IS € 6.50 PER ORDER. DELIVERY FEES ARE OFFERED FOR ANY ORDER SUPERIOR OR EQUAL TO 90 €.
- FOR INTERNATIONAL (COLISSIMO INTERNATIONAL):
Article 6: Receipt of the order
6.1 The person who receives the package
Attention, if You entrust the reception of the product to a third party (Concierge of your building, hostess in the workplace, etc.) it receives the package on your behalf and for your account.
You must therefore ask him to be vigilant about the follow-up of the usual precautions and to check the order under the conditions described below and remind him to bring to the thing received the same care as if he was personally the recipient .
6.2 Checking the order
We invite you to check (or have the authorized representative inspect the products on your behalf and for your account) the apparent condition of the products upon delivery.
In the presence of an apparent anomaly (missing product compared to the delivery note, damaged parcel, damaged products, etc.), the Buyer or the agent must imperatively relate to the delivery note of the RESERVES ACCURATE: indication of the number of packages missing and / or damaged and detailed description of the possible damage (open or torn packaging, damaged or missing product, etc.). It is essential that You keep the items in the state in which they were delivered to You.
Inaccurate formulations, such as "subject to unpacking" or "subject to verification" are worthless. In the absence of specific reservations, the Buyer acknowledges receipt of a delivery consistent with his order and in good condition.
In accordance with Article L.133-3 of the Commercial Code, any claim for missing or damaged product in relation to the delivery note must be confirmed by registered letter with acknowledgment of receipt sent to the carrier within three (3) days, no including holidays, which follow that of the delivery.
In accordance with the article L.121-105 of the code of the consumption this period passes to ten (10) days, not including the holidays, when You take personally delivery of the transported products and that the carrier does not justify Having left you the possibility of actually checking their good condition.
A copy of this complaint is sent by the same means to PALENZO
If the products need to be returned, You will submit a return request by registered mail addressed to PALENZO:
34 rue de Turenne 75003 Paris
Return will be in accordance with the terms of Article 7 below.
In any case, these precautions do not preclude the benefit of legal warranties and the exercise of the right of withdrawal.
Article 7: Right of withdrawal
The Buyer has, subject to the exceptions provided below, a period of fourteen (14) clear days from the date of receipt of the goods, to exercise the right of withdrawal of his order, without having to justify reasons or to pay penalties (when the deadline ends on a Saturday, a Sunday or a holiday or holiday, it is extended until the next business day). This right of withdrawal may concern all or part of the order. In case of exercise of the right of retraction, the expenses of return of the product (s) will be the responsibility of the Buyer To ensure the proper management of returns, You must first fill out a withdrawal form. You can also inform us, in a clear and unambiguous manner, of your intention to exercise your right of withdrawal by any other means within the aforementioned period, in particular by telephone on +33 (0)22.214.171.124.89, from 9:30 to 13:30 and 14:30 at 18:30 from Monday to Friday, excluding weekends and public holidays. To return the product, a return number will then be assigned to you by e-mail or registered mail with acknowledgment of receipt in the event that you do not have an e-mail address.
You will have a maximum period of fourteen (14) clear days from the communication of your decision of retraction to return the product to us.
Products for which you retract must be returned complete and in perfect condition. This means that items must be returned to their original condition, as they can only be manipulated to establish their nature and characteristics. The responsibility of the Buyer may be engaged by the Seller in case of depreciation of items resulting from handling other than those necessary to establish the nature and characteristics of these items.
In case of exercise of the right of withdrawal under the above conditions, the price of the product (s) purchased and the delivery costs will be refunded. Note however that only the "standard" delivery charges offered by the Site will be refunded.
In the case of simultaneous deliveries of several products and in the event that You decide to exercise your right of withdrawal for only part of the delivered products, We will refund only the delivery charges corresponding to the product (s) for the ( s) which you exercise your right of retraction.
The refund will be made using the same method of payment used by the consumer for the payment of the order, within a maximum of fourteen (14) calendar days from the date of receipt of the returned product or the date to You provide us with proof of shipment of the product (s), whichever is the earlier.
Article 8: Exchange
For any exchange request, We invite you to send us all or part of your order within fourteen (14) days.
Beyond this period, no merchandise will be taken back, exchanged, or refunded.
Article 9: Warranty - Liability
The Seller will be liable under the legal guarantee of conformity mentioned in articles L. 211-4 and following of the code of consumption and that relating to the defects of the thing sold, under the conditions provided for in articles 1641 to 1648 and 2232 of the civil Code.
The choice and the purchase of a product are placed under the sole responsibility of the Buyer. To the fullest extent permitted by applicable law.
The Seller makes no commercial warranties to the Buyer.
The responsibility of the Seller can not be held in case of fortuitous event or force majeure ie, all facts or circumstances irresistible, unpredictable and beyond the control of the parties.
Article 10: Protection of personal data
In accordance with the law relating to data, files and freedoms of January 6, 1978 as amended August 6, 2004, personal information relating to the Buyer may be subject to automated processing. We inform you that this automated processing of information is the subject of a declaration to the National Commission of Computing and Freedoms under the number 1400740.
Personal data, such as, for example, the first and last names, e-mail address or postal address that you are required to communicate to PM & N on its Site are processed by the latter and, where appropriate and as necessary, by its subcontractors involved in the management of your order, for the sole purpose of preparing and dispatching orders, managing requests for implementation of legal warranties and / or answering any questions you may have. Since these subcontractors may be located abroad, some of your personal data may be transferred outside the territory of the European Union. The Seller warrants that it has taken all measures to ensure an adequate level of protection of such data. This personal data is treated in the context of the principles of confidentiality and protection of privacy, and in compliance with regulations in force and will not be assigned to any third party.
The Purchaser has a right to access and rectify data concerning him, in accordance with the law relating to data, files and freedoms of 6 January 1978 as amended by the law of 6 August 2004. exercise this right, You can send an email to the following address: 34 rue de Turenne 75003 Paris, by indicating your name, first name, email and providing us with a copy of a piece of proof of identity.
Article 11: Intellectual Property
All elements of the Site are the intellectual property of the Seller.
Any reproduction, exploitation, rebroadcast or use of the elements of the Site, whether textual, software, visual or sound is strictly prohibited under penalty of prosecution.
Any single or hypertext link that You make, referring to this Site, is strictly prohibited without the express written consent of the Site.
Hypertext links may refer to other websites than the present. We disclaim any responsibility if the content of these websites violates the legal and regulatory provisions in force.
Article 12: Miscellaneous Provisions
Seller's failure to exercise the rights granted to it hereunder does not constitute a waiver of these rights.
In the event that any of the provisions of these terms and conditions is annulled by a court decision, the other provisions will remain valid and will continue to apply between the parties.
Article 13: Applicable Law - Litigation
These Terms are governed by French law. Any dispute will be subject to the exclusive jurisdiction of the French courts.
Article 14: Customs Duties
Any order placed on the Site and delivered outside France may be subject to customs duties and any taxes that are imposed when the package reaches its destination. These, related to the delivery of an article, are your responsibility. Palenzo is not obliged to check and inform its customers of applicable customs duties and taxes. To know them, it is your responsibility to find out from the competent authorities of your country.
Article 15: Customer Service
Telephone number: +33 (0)126.96.36.199.89 - Accessible from Monday to Friday from 9:30 to 13:30 and from 14:30 to 18:30
E-mail: Contact us: email@example.com
Contact us: https://palenzo.com/contact