Right to retract
The Buyer has, subject to the exceptions provided below, a period of fourteen (14) clear days from the date of receipt of the goods, to exercise the right of withdrawal of his order, without having to justify reasons or to pay penalties (when the deadline ends on a Saturday, a Sunday or a holiday or holiday, it is extended until the next business day).
This right of withdrawal may concern all or part of the order.
In case of exercise of the right of retraction, the expenses of return of the product (s) will be the responsibility of the Buyer
To ensure the proper management of returns, You must first fill out a withdrawal form. You can also inform us, in a clear and unambiguous way, of your intention to exercise your right of withdrawal by any other means within the aforementioned period, in particular by telephone on +33 (0)18.104.22.168.89, from 9:30 to 13:30 and 14:30 at 18:30 from Monday to Friday, excluding weekends and public holidays. To return the product, a return number will then be assigned to you by e-mail or registered mail with acknowledgment of receipt in the event that you do not have an e-mail address.
You will have a maximum period of fourteen (14) clear days from the communication of your decision of retraction to return the product to us.
Products for which you retract must be returned complete and in perfect condition. This means that items must be returned to their original condition, as they can only be manipulated to establish their nature and characteristics. The responsibility of the Buyer may be engaged by the Seller in case of depreciation of items resulting from handling other than those necessary to establish the nature and characteristics of these items.
In case of exercise of the right of withdrawal under the above conditions, the price of the product (s) purchased and the delivery costs will be refunded. Note however that only the "standard" delivery charges offered by the Site will be refunded.
In the case of simultaneous deliveries of several products and in the event that You decide to exercise your right of withdrawal for only part of the delivered products, We will refund only the delivery charges corresponding to the product (s) for the ( s) which you exercise your right of retraction.
The refund will be made using the same method of payment used by the consumer for the payment of the order, within a maximum of fourteen (14) calendar days from the date of receipt of the returned product or the date to You provide us with proof of shipment of the product (s), whichever is the earlier.
For any exchange request, We invite you to send us all or part of your order within fourteen (14) days.
Beyond this period, no merchandise will be taken back, exchanged, or refunded.